Returns & Exchanges

At Eureka Farms, we take pride in delivering healthy, vibrant plants directly to your doorstep. If your greenery arrives damaged or fails to meet your expectations within the first 30 days, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Examine your plants immediately upon arrival and take clear photos of any damage or health concerns within 48 hours of delivery.

• 2.
  Contact Our Team

  Email our support desk with your order number and the photos of your plants to initiate a return or replacement claim.

• 3.
  Receive Authorization

  Our horticultural experts will review your claim and provide a Return Merchandise Authorization (RMA) if the item needs to be sent back.

• 4.
  Resolution

  Once approved, we will ship a fresh replacement at no cost to you or issue a full refund to your original payment method.